Terms and Conditions

All work carried out by Tessera Translations BV is subject to the following terms and conditions, which are in line with the norms for the industry. This is a simplified version of the formal Dutch text, of which a copy is available on request from us or from the Chamber of Commerce in Arnhem, NL. Any conditions of purchase imposed by the customer are hereby expressly excluded. By giving us the order for the work, you are assumed to have accepted these terms and conditions.

Payment

Terms of payment: in full, within 30 days of being invoiced.

We reserve the right to request payment in advance (via bank transfer or PayPal) as circumstances require. In general, this will apply to private individuals whom we cannot check up on and to companies and agencies whose names appear in a negative light on any of the payment practices lists.

Background checks

Unfortunately necessary in the Internet-based business world nowadays.
We reserve the right to perform checks where possible through e.g. trade registers, chambers of commerce, credit agencies and the like and in particular the various blacklists and blue boards that are widely used within the translation industry.

Quality guarantee and corrections

Translation work is subjective in nature, it is not a mechanical process, and it is often required to be done under severe time constraints. We are convinced that the price-to-quality ratio we offer is comfortably above the average, but errors cannot be excluded. Genuine syntactic and semantic errors will be corrected free of charge as quickly as possible.
Subjective elements such as linguistic style will in principle only be considered for correction where the purchase order included explicit instructions for that aspect and where the complaint can be made concrete. We reserve the right to request the binding opinion of a mutually acceptable independent third party in such cases.
The obligation to pay in full always remains until we have had every reasonable opportunity to make reasonable corrections.